CBA, ANZ and Westpac headline mobile banking app outage

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June 17 2021
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Customers of some of Australia’s biggest banks have had their mobile services interrupted by an unexpected service outage.

CBA, ANZ and Westpac headline mobile banking app outage

Customers of Commonwealth Bank, Westpac and ANZ are reporting issues with their respective mobile banking apps via social media, including issues with accessing phone and online banking services such as CBA’s Netbank.

Others have reported issues with payment terminals and other card-based payment systems.

Bank of Melbourne and Bank SA also appear to be affected by the outage.

“We’re aware some of you are experiencing difficulties accessing our services and we’re urgently investigating. We apologise and thanks for your patience, we’ll provide an update soon,” the Commonwealth Bank said via Twitter.

Although the cause is as of yet unclear, multiple banks and other Australian organisations appear to be affected.

At the time of writing, Virgin Australia also appears to be unavailable as a result of the outage.

Approached for comment, a NAB spokesperson confirmed to nestegg that their services are operating as normal.

A spokesperson for CBA, however, acknowledged the issue noting “we understand some of our customers are currently experiencing difficulties accessing our services. We apologise for any inconvenience caused and are investigating this as a priority.“

Westpac was similarly apologetic to customers.

"We’re aware some of our customers have experienced problems accessing our services. We apologise for any inconvenience and appreciate your patience as we work through resolving the issue," the bank said in a statement issued via Twitter.

Speaking to nestegg, an ANZ spokesperson confirmed that "an incident related to an external provider affected ANZ services earlier today."

"The incident impacted connectivity with ANZ's core services, including ANZ app and Internet Banking. Connectivity was restored quickly and the most impacted services are back online. Our teams are continuing to investigate and monitor the situation"

The outage comes a week after issues with content delivery platform Fastly took major media outlets like CNN, The Sydney Morning Herald, The Guardian and The New York Times offline.

This time around, nestegg understands that the root cause of these issues is the third-party service provider Akamai. Reporting by ITNews has suggested that the outage stems from issues with Akamai's distributed-denial-of-service mitigation platform.

Like Fastly, Akamai is a cloud-based content delivery network (CDN) solution that is used by large companies to deliver large volumes of data with low latency.

Reached for comment, an Akamai spokesperson said that "We are aware of the issue and actively working to restore services as soon as possible.”

About the author

Fergus is a journalist for Momentum Media's nestegg and Smart Property Investment. He likes to write about money, markets, how innovation is changing the financial landscape and how younger consumers can achieve their goals in unpredictable times.

About the author

Fergus is a journalist for Momentum Media's nestegg and Smart Property Investment. He likes to write about money, markets, how innovation is changing the financial landscape and how younger consumers can achieve their goals in unpredictable times.

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