SuperAPI and Humanforce partner to improve superannuation compliance for one million Australians

By Newsdesk

March 13 2025
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Superannuation engagement platform SuperAPI has partnered with human capital management provider Humanforce to streamline payroll and superannuation contributions for more than one million Australian workers annually.

SuperAPI and Humanforce partner to improve superannuation compliance for one million Australians

The partnership will integrate SuperAPI’s technology—which helps employees locate, consolidate, and select their superfund—into the Humanforce platform. Humanforce provides an employee-focused solution that includes workforce management, HR, payroll, and benefits administration. The integration is expected to reduce administrative errors, enhance compliance, and ensure superannuation is paid correctly and on time.

The collaboration comes as new laws criminalising superannuation theft take effect. Under these changes, employers could face penalties of up to 10 years’ imprisonment or fines equivalent to three times the amount of unpaid super if payments are not made correctly. Additionally, the upcoming PayDay Super reforms, set to take effect from 1 July 2026, will require super and wages to be paid together.

SuperAPI Co-founder and CEO Riley James said many instances of superannuation theft stem from administrative issues rather than intentional wrongdoing.

“One of the big misconceptions around ‘superannuation theft’ is that it’s committed exclusively by malicious employers. In reality, administrative issues are the driver of most missing or delayed super payments, but are classified by the ATO as ‘superannuation theft’,” he said.

“No well-intending employer should be at risk of getting slapped with a criminal record because of a simple typo. Similarly, no employee should miss out on retirement dollars because of paperwork. Super theft stemming from administrative errors can—and should be—completely avoided when we have simple tools to ensure this, which is why this partnership with Humanforce is so important.”

Data from SuperAPI and the SuperStream network governance body (GNGB) highlights the extent of administrative errors:
- 50% of superannuation payment errors result from a “member not found” issue, leading to returned contributions and employer liability.
- 21% stem from incorrect fund reference numbers, often due to outdated payroll records.
- 8% occur when employees lack an existing superannuation account or are ineligible for their employer’s default fund.

Humanforce CEO Clayton Pyne stressed the importance of addressing compliance challenges ahead of regulatory changes.

“With new laws applying to all employers from 1 January 2025 and PayDay Super coming in July 2026, employers need to act now to uphold their compliance obligations of tomorrow,” he said.

“By prioritising precise and simplified superannuation contributions, employers not only safeguard their reputation and deliver greater compliance confidence in the face of upcoming super changes, but they also gain a powerful edge in better protecting the financial wellbeing of their employees.”

The integration is expected to benefit over 24,000 new employees onboarded each month through Humanforce’s system, ensuring more accurate and timely superannuation payments.

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